Engineering Team Lead at Zendesk

12 months ago

We’re looking for an Engineering Team Lead to help us grow and mature the Zendesk Talk product. In this role you’ll provide a team with support to grow and perform. In addition, you’ll work as a code contributing Engineer, mainly in Ruby/Rails and JavaScript/React. This is a hands-on role, where you’ll spend 50% of your day in the codebase with the rest working on process improvement initiatives, mentoring and a guiding the team’s workflow.

Previous experience leading a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager and a peer Team Lead. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!

What you get to do every day:

Create an inclusive environment that is conducive to happy and productive work for you and your team.
Support your team members in their goals – technical, career and personal.
Work collaboratively with a small focused team on a real-time application that needs to be robust, scalable and maintainable.
Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.

What you bring to the role:

Plenty of experience in building great products and some of that with Rails and/or React, ideally both.
Truly great communication and collaboration skills.
A passion for sustaining a healthy and effective work environment.

Nice to have:

Experience with distributed systems, and/or message queues, e.g. PubSub or Kafka.
Working at really big (think global!) scale.

Interview process:Our hiring process generally involves a coding exercise, a phone screen with the hiring manager and then a visit to our Dublin office to meet the rest of the team. We’ll try and keep it moving quickly and be as transparent as possible.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

How to apply: